We are happy to provide delivery services to Chesapeake, Norfolk, Virginia Beach, and NEW! North Carolina!
Our delivery days are Monday through Friday, 12PM-6PM.
Sorry, no deliveries on weekends or holidays (New Year’s Day, Easter, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas Day).
Where do you offer local delivery?
In Virginia: Chesapeake, Virginia Beach and Norfolk
In North Carolina: Aydlett, Barco, Coinjock, Currituck, Elizabeth City, Grandy, Maple, Moyock, Poplar Branch, Shawboro, and South Mills.
How much does local delivery cost? Local delivery is just $10 to every city in North Carolina and Virginia.
*Backordered items are not eligible for local delivery and will be removed from your cart at checkout.
No weekend or holiday deliveries are available at this time.
What happens if I’m not home to take delivery? If you are not at home, your order will be left on/in your doorway or in the place you designate.
You will receive a text message or phone call letting you know your order has been delivered. We cannot guarantee items will not be taken by ‘porch pirates.’
We will make every effort to contact you on the day of delivery to confirm your delivery window if you provide your contact information when you order.
Sorry, no deliveries to the Outer Banks, Portsmouth, Suffolk, Hampton, Newport News, or Williamsburg at this time.
Shipping Services via U.S. Postal Service
Shipments, Delivery, Title and Risk of Loss
We will arrange for shipment or delivery of the products to you. Please check the individual product page for specific delivery options.
You will pay all shipping and handling charges unless otherwise specified in the order confirmation. We then pay the U.S. Post Office on your behalf to ship your products to you based on the shipping class you requested in your order (FREE, Priority Mail, Ground Advantage).
We ship Monday-Friday. We do not ship on holidays when the U.S. Postal Service is closed. We do not ship on days when we are closed (i.e., closures due to weather, civil unrest).
Why do we use the U.S. Postal Service for shipping?
Simply because other shipping services, like Fed Ex and UPS, prohibit us from shipping many of these hemp-derived products to you, and these shipping services do not guarantee that your shipment won’t be seized or held by law enforcement until they can be inspected to ensure you did not order marijuana.
In order to ship via private carriers, we would also need to provide a packet of information (lab tests, vendor certifications, federal registration information, etc.) for each product we ship, which adds exorbinant time and costs to your order.
Therefore, the U.S. Postal Service is currently the only carrier that permits shipment of these products to you without risking capture or overburdensome regulatory requirements. Just another way prohibition still exists to make it more difficult to offer these products to you as a citizen.
NOTE: All shipping is tracked via USPS. Priority Shipping begins AFTER your order is dropped off at the USPS. Hemp Haven is not responsible for delays in shipping caused by the USPS.
For those of you in the back who have difficulty understanding this process, what this means is that WE OFFER NO REFUNDS BECAUSE THE POST OFFICE DID NOT DELIVER YOUR ORDER TO YOU IN THE TIME FOR WHICH WE PAID ON YOUR BEHALF BASED ON YOUR REQUESTED SHIPPING CLASS.
YOUR DEMAND and THREATS for a refund from US – because of the post office’s incompetence – should be addressed to the United States Post Office Postmaster General, not to us, as we already paid the USPS for your shipping and it is their responsibility to ship your order based on the service that we paid to them on your behalf.
Here is the direct link to file your complaint with the US Postmaster General: https://www.uspsoig.gov/form/file-online-complaint
Damage Due to Freight or Shipping
All of our products are tested for quality, and all shipments are carefully inspected before leaving our warehouse. Upon delivery of your order, please check the product carefully to ensure it has not been damaged during shipping. All claims for damaged product must be made within forty-eight (48) hours after delivery. Please contact us at 252-340-3557 or email our Customer Service Department at [email protected].
When you contact us, please provide detailed information for any product damaged during shipping within that time. Please include your order number and a full description of the damages to the product. We may ask for pictures of the damage as well, as the fraud networks are alive and well in the cannabis industry.
