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Great News! We are NOW OPEN 7 DAYS A WEEK!
Reminder: we’ve moved to Moyock, NC, our Chesapeake store is now closed.

  • Phone: 252-340-3557
  • Address: 726 Caratoke Highway Moyock, NC 27958

Hemp Haven – Moyock, NC

Terms Of Sale & Refund Policy

Terms Of Sale

  1. All prices, discounts, and promotions posted on this Website are subject to change without notice. The price charged for a product or service will be the price advertised on this Website at the time the order is placed, subject to the Terms of Use and this Terms of Sale and Refund Policy along with any promotions or discounts that may be applicable. The price charged will be clearly stated in your order confirmation email. Price increases will only apply to orders placed after the time of the increase. Posted prices do not include taxes or charges for shipping and handling. All such taxes and charges will be added to your total price, and will be itemized in your shopping cart and in your order confirmation email. We strive to display accurate price information, however we may, on occasion, make inadvertent typographical errors, inaccuracies or omissions related to pricing and availability. We reserve the right to correct any errors, inaccuracies, or omissions at any time and to cancel any orders arising from such occurrences.
  2. Terms of payment are within our sole discretion and payment must be received by us before our acceptance of an order. We accept Mastercard, Visa, American Express and Discover credit cards for all purchases. By purchasing with a credit card, you represent and warrant that:
    1. The credit card information you supply to us is true, correct and complete.
    2. You are duly authorized to use such credit card for the purchase.
    3. Charges incurred by you will be honored by your credit card company.
    4. You will pay charges incurred by you at the posted prices, including shipping and handling charges and all applicable taxes, if any, regardless of the amount quoted on the Website at the time of your order.
  3. By agreeing to the Terms of Use you agree that you understand that the products purchased, whether consumable or topical, contain cannabinoids from hemp oil. While our manufacturing facilities are registered with the FDA and our products are manufactured according to FDA guidelines for cGMP standards for dietary supplements, they are not themselves dietary supplements. Our products have not been evaluated by the FDA, and we make no claims as to any capacity for our products to diagnose, treat, mitigate, cure or prevent any disease. By purchasing our products, you acknowledge that you do so based upon your own opinions as to any benefits these products may provide. All products carry a thirty (30) day customer satisfaction guarantee.

Refund Policy

Except for any products designated on the Website as non-returnable, we will accept a return of the products for a refund of your purchase price, less the original shipping and handling costs, provided such return is made within thirty (30) days of delivery with valid proof of purchase and provided such products are returned in their original condition. Please contact us at: +1 (252) 340-3557 or email our Customer Service Department at: [email protected] to obtain a Return Merchandise Authorization RMA number before shipping your product. No returns of any type will be accepted without an RMA number. You are responsible for all shipping and handling charges on returned items unless otherwise specified. You bear the risk of loss during shipment. We therefore strongly recommend that you fully insure your return shipment against loss or damage and that you use a carrier that can provide you with proof of delivery for your protection. All returns are subject to a 15% restocking fee. Refunds are processed within approximately three (3) business days of our receipt of your merchandise. Your refund will be credited back to the same payment method used to make the original purchase on the Website. WE OFFER NO REFUNDS ON ANY PRODUCTS DESIGNATED ON THIS SITE AS NON-RETURNABLE.

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unopened and unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, edibles, and flowers cannot be returned.

Additional non-returnable items:

  • Gift cards
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery.
Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, as it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular-priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to: 726 Caratoke Highway Moyock, NC 27958.

Shipping returns

To return your product, you should mail your product to 726 Caratoke Highway Moyock, NC 27958.  A return shipping label will be mailed to you if you have contacted us to discuss your exchange or return item(s).

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at [email protected] for questions related to refunds and returns.